Key facts
The Career Advancement Programme in Emotional Intelligence and De-escalation is designed to equip participants with the necessary skills to navigate challenging situations with empathy and composure. Through this program, individuals will enhance their emotional intelligence, learn de-escalation techniques, and develop strategies for conflict resolution in various professional settings.
The learning outcomes of the programme include mastering emotional intelligence principles, practicing active listening and empathy, understanding triggers and responses in conflict situations, and applying de-escalation strategies effectively. Participants will also learn to create a positive work environment through effective communication and conflict management.
This programme is structured as a self-paced course, allowing participants to complete it according to their schedule. The duration of the programme is 8 weeks, with each module focusing on different aspects of emotional intelligence and de-escalation techniques. Participants can access the course materials online and engage in interactive activities to enhance their learning experience.
In today's fast-paced and dynamic work environment, the ability to manage emotions and resolve conflicts is highly valued by employers. This programme is aligned with current trends that emphasize the importance of soft skills in professional success. By completing this course, participants can enhance their emotional intelligence, improve their conflict resolution abilities, and position themselves as valuable assets in any organization.
Why is Career Advancement Programme in Emotional Intelligence and De-escalation required?
| Year |
Number of Participants |
| 2018 |
700 |
| 2019 |
900 |
| 2020 |
1200 |
| 2021 |
1500 |
| 2022 |
1800 |
The Career Advancement Programme focusing on Emotional Intelligence and De-escalation is becoming increasingly crucial in today's market. With the rise of workplace stress and conflict, professionals equipped with these skills are in high demand. In the UK, 67% of businesses report a significant increase in workplace conflicts over the past two years.
By investing in training programmes that enhance emotional intelligence and de-escalation skills, individuals can navigate challenging situations more effectively, leading to improved team dynamics and higher productivity. As the demand for such skills continues to grow, professionals with expertise in emotional intelligence and de-escalation are well-positioned for career advancement and success in the competitive job market.
For whom?
| Ideal Audience |
Statistics |
| Professionals seeking career advancement |
According to a study by the UK Commission for Employment and Skills, 70% of employers believe that emotional intelligence is crucial for career success. |
| Customer service representatives |
In the UK, 95% of customers say that how they are treated by customer service representatives significantly impacts their perception of the company. |
| Managers and team leaders |
Research shows that managers with high emotional intelligence have teams that are 20% more productive than those with low emotional intelligence. |
| Healthcare professionals |
Studies have found that healthcare professionals with strong de-escalation skills can reduce instances of workplace violence by up to 50%. |
Career path
